Preamble

Welcome to our website! Thank you for honouring us with your trust during your purchase.

If you have any questions regarding these Terms and Conditions, the use of the website, individual products, the purchase process, or if you wish to discuss specific requirements, please contact our team using the contact details provided below.

Company Details (Impressum)

Service Provider (Seller, The Business):

• Name: Vita Aura Ltd.
• Registered Office: 9 Yeovilton House, 75 Blanchard Avenue, Gosport, England, PO13 8NF
• Mailing Address: 9 Yeovilton House, 75 Blanchard Avenue, Gosport, England, PO13 8NF
• Company Registration Number: 16746751
• Managing Director: Aron Somos
• Phone: +44 7739 582827
• Email: info@melini.co.uk
• Website: https://melini.co.uk

Hosting Provider:

• Name: HOSTINGER operations, UAB
• Address: Svitrigailos str. 34, Vilnius 03230 Lithuania
• Contact: +37064503378 | domains@hostinger.com
• Website: https://www.hostinger.com/

Definitions

• Goods: Moveable items offered for sale on the Website, including goods with digital elements.
• Consumer: An individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft, or profession.
• Business: A person acting for purposes relating to that person's trade, business, craft, or profession.
• Contract: The sales contract concluded between the Seller and the Buyer using the Website and electronic communications.
• Durable Medium: Paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference, and allows the unchanged reproduction of the information stored.
• Distance Contract: A contract concluded between a trader and a consumer under an organized distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer.

Governing Law and Legislation

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Key UK legislation governing these terms includes:

• Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Data Protection Act 2018 (UK GDPR)
• Electronic Commerce (EC Directive) Regulations 2002

Prices

Prices are displayed in GBP (£).

• VAT: Prices include applicable Value Added Tax (VAT) where required by law.
• Price Changes: The Seller reserves the right to modify prices. Price changes do not affect orders already confirmed.
• Procedure for Incorrect Pricing: If a price is displayed incorrectly (e.g., £0, or a price clearly resulting from a system error that is recognizable to a reasonable person), the Seller is not obliged to supply the product at the incorrect price. The Seller will offer the product at the correct price, at which point the Buyer may choose to proceed or cancel the order.

Order Process

1. Selection: Browse categories and select products.
2. Add to Cart: Click "Add to Cart". This does not yet create a payment obligation.
3. View Cart: Check contents, modify quantities, or remove items.
4. Checkout: Enter shipping and billing details.
5. Final Review: Review all data and total costs.
6. Finalize Order: Clicking the "Place Order" (or "Pay Now") button constitutes a binding offer to purchase and an obligation to pay.

Order Confirmation:

• Automatic Acknowledgment: You will receive an automatic email confirming receipt of your order. This is not yet an acceptance of your offer.
• Order Acceptance: The contract is formed when the Seller sends a second email confirming the dispatch of goods or explicitly accepting the order.

Payment Methods

• Stripe (Bank Card): Secure online payment via credit/debit card.
• Bank Transfer: You may settle the payment via bank transfer to our designated account if this option is selected during checkout.

Shipping and Delivery

Territory: We deliver to the United Kingdom.

• Shipping Carriers: Royal Mail, Yodel
• Shipping Cost: The shipping cost will be calculated and displayed at checkout before you finalize your order.
• Delivery Time: Unless agreed otherwise, we aim to deliver goods without undue delay and within 30 days. Estimated delivery times are provided at checkout.

Right to Cancel (Withdrawal)

Under the Consumer Contracts Regulations 2013, UK consumers have the right to cancel the contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel: You must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email).

• Post: 9 Yeovilton House, 75 Blanchard Avenue, Gosport, England, PO13 8NF
• Email: info@melini.co.uk

Effects of Cancellation: If you cancel this contract, we will reimburse you all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Reimbursement Timing: We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

Returning the Goods: You shall send back the goods to us at: 9 Yeovilton House, 75 Blanchard Avenue, Gosport, England, PO13 8NF, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.

Cost of Return: You will have to bear the direct cost of returning the goods, unless otherwise stated.

Exceptions to the Right to Cancel:

The right to cancel does not apply to:

• Goods made to the consumer's specifications or clearly personalised.
• Goods liable to deteriorate or expire rapidly.
• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., opened cosmetics, earrings).

Hygiene Products – Essential Oils & Cosmetics: Please note that our products (including essential oils and cosmetic products) are hygiene products supplied sealed for your health protection. Once the seal has been broken or the product has been opened after delivery, it can no longer be returned or refunded, except where the goods are faulty or not as described.

Warranty and Consumer Rights (Statutory Rights)

UK consumers are protected by the Consumer Rights Act 2015.

Your Statutory Rights: We are under a legal duty to supply goods that are in conformity with this contract. The goods we supply must be:

• Of satisfactory quality: They must not be faulty or damaged when you receive them.
• Fit for purpose: They should be fit for the purpose they are supplied for, as well as any specific purpose you made known to us.
• As described: They must match any description given to you, or any models or samples shown.

If the product is faulty:

• Up to 30 days: If your goods are faulty, you have an immediate right to reject them and get a full refund.
• Up to 6 months: If a fault develops within the first 6 months, it is presumed to have been there from the start (unless we can prove otherwise). You are entitled to a repair or replacement. If that is unsuccessful, you can claim a refund.

To make a claim, please contact us at info@melini.co.uk.

Complaints Handling

We aim to resolve any disputes amicably. If you have a complaint, please contact us at info@melini.co.uk. We will acknowledge your complaint within 48 hours and aim to provide a full response within 30 days.

Privacy Policy

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section constitutes our full Privacy Policy.

1. Data Controller

Vita Aura Ltd., 9 Yeovilton House, 75 Blanchard Avenue, Gosport, England, PO13 8NF. Email: info@melini.co.uk

2. Data We Collect

• Account & order data: name, email address, postal address, phone number, and order history, provided directly by you during checkout.
• Payment data: payment card details are processed exclusively by Stripe, Inc. and are never stored on our servers.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically via server logs and analytics.
• Session recording data: with your consent, we record anonymised replays of your interactions with the website (such as mouse movements, clicks, scrolling, and pages viewed) to understand how visitors use the site and improve usability. These recordings exclude sensitive fields such as passwords and payment card details, which are automatically masked.
• Google user data: If you sign in with Google, we receive your Google account email address and public profile name (first and last name) via OAuth 2.0. We do not request access to Gmail, Google Drive, Google Calendar, or any other Google service data.

3. How We Use Your Data

• To process and fulfil orders and send order confirmations and shipping updates.
• To create and manage your account when you choose to register.
• To respond to enquiries and provide customer support.
• To improve and secure our website, including analysing anonymised session recordings (where you have consented) to identify usability issues and enhance the user experience.
• Google user data specifically: Your Google email address is used solely to identify your account and send order-related communications. Your Google profile name is used to personalise the account interface. We do not use Google user data for advertising, profiling, or any purpose beyond account authentication and order management.

4. Data Sharing

We share your data only where necessary:

• Stripe, Inc. – payment processing.
• Royal Mail / Yodel – shipping and delivery (name and address only).
• Resend / email service providers – transactional email delivery.
• Hostinger – website hosting.
• Session recording / analytics provider – to capture and replay anonymised session recordings that help us analyse and improve website usability.
• We do not sell, rent, or share your personal data, including Google user data, with any third party for marketing or advertising purposes.

5. Data Storage & Protection

Your data is stored on secure servers within the European Economic Area (EEA) or the UK. We implement appropriate technical and organisational measures (encryption in transit via TLS, access controls, regular security reviews) to protect your personal data against unauthorised access, loss, or disclosure. Google user data is stored using the same security standards as all other user account data.

6. Data Retention & Deletion

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy:

• Order records: retained for 7 years for legal and tax compliance purposes.
• Account data (including Google sign-in data): retained until you delete your account or request deletion.
• Technical / analytics logs: retained for up to 12 months.

To request deletion of your personal data (including any Google user data held by us), please email info@melini.co.uk with the subject line "Data Deletion Request". We will process your request within 30 days.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Request erasure ("right to be forgotten").
• Restrict or object to processing.
• Data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@melini.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

We use strictly necessary cookies to operate the website (e.g., shopping cart session) and, with your consent, analytical cookies and session recording technologies to understand how visitors use the site. You can manage your cookie preferences at any time via the cookie settings banner on the website, and you may withdraw your consent to session recording at any time.

9. Google API Services

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data to develop, improve, or train generalised AI or ML models.

Miscellaneous

• Language: The language of the contract is English.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.