Question 1

When will I receive my order?

Accepted Answer

We usually deliver orders within 8–10 working days, but the exact timeframe depends on when the order is placed, the stock availability of the items ordered, and the delivery address.

Question 2

How much is the delivery fee?

Accepted Answer

The delivery fee depends on the total value of your order and the delivery address. The exact amount will be shown at checkout.

Question 3

Will I receive a tracking number?

Accepted Answer

Yes, we provide a tracking number for every shipment. You will receive it by email once your order has been dispatched.

Question 4

Which countries do you ship to?

Accepted Answer

We currently ship within the United Kingdom. If you would like delivery to another country, please contact us at info@melini.co.uk for a custom quote.

Question 5

Can I change the delivery address after placing my order?

Accepted Answer

If your order has not yet been dispatched, we can usually update the delivery address. Please email us as soon as possible at info@melini.co.uk with your order number.

Question 6

Which payment methods do you accept?

Accepted Answer

We accept debit/credit card payments and bank transfer.

Question 7

Is it safe to pay online in your webshop?

Accepted Answer

Yes, our webshop uses SSL encryption to ensure secure online shopping. We do not store your card details.

Question 8

In which currency are the prices displayed?

Accepted Answer

All prices on our website are displayed in GBP (£) and include VAT where applicable.

Question 9

Will I receive an invoice?

Accepted Answer

Yes, you will receive an electronic invoice by email after your payment has been confirmed.

Question 10

What is your return policy?

Accepted Answer

Under UK consumer law you may cancel your order within 14 days of receiving it, without giving a reason. Items must be returned unused and in their original packaging. Please note that sealed cosmetics that have been opened cannot be returned for hygiene reasons.

Question 11

How do I return an item?

Accepted Answer

Please email us at info@melini.co.uk with your order number and the items you wish to return. We will provide you with the return address and further instructions.

Question 12

When will I get my refund?

Accepted Answer

Refunds are issued within 14 days after we receive the returned items, or after you provide proof of return — whichever comes first. The refund is made to your original payment method.

Question 13

Are your products original doTERRA products?

Accepted Answer

Yes, all products sold at Melini are 100% authentic, sourced directly from doTERRA.

Question 14

A product I want is out of stock — what can I do?

Accepted Answer

You can email us at info@melini.co.uk and we will let you know when the product is back in stock.

Question 15

Can I modify or cancel my order?

Accepted Answer

If your order has not yet been dispatched, we can usually modify or cancel it. Please contact us as soon as possible at info@melini.co.uk.

Question 16

How can I contact customer service?

Accepted Answer

You can reach us by email at info@melini.co.uk or by phone at +44 7852 790842. We aim to respond within 48 hours on working days.

Frequently asked questions

Delivery

Payment

Returns & Refunds

Products & Orders

Contact

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